Blue Ridge Community College: User Support/Help Desk Principles

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User Support/Help Desk Principles - ITE 182 at Blue Ridge Community College

Offering institutions

ITE 182 - User Support/Help Desk Principles: Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.

Lecture 3-4 hours per week.

3-4 credits

Schedule at Blue Ridge Community College

Fall 2009

Not scheduled

Spring 2010

Class #	Section	Credits	Day	Time	Start	Location	Mode
62113	ITE 182-01	3	Tu Th	12:30 p.m.-1:45 p.m.	2010-01-11	Main Campus	P

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