Introduction to Call Center Services - AST 171 at Central Virginia Community College


         
 
Advanced Search
Distance Learning
Restrict search to:
   Distance Learning Types
Time of Day
Restrict search to:
Term
Restrict search to:
AST 171 - Introduction to Call Center Services
Introduces concepts and skills needed to be an effective customer service representative for a telephone service operation. Covers call center theory and technology, interpersonal communication skills, customer relations attitudes, telecommunications techniques, and professional procedures to handle a variety of customer service sales requests.
Lecture 3 hours per week.
3 credits

Schedule at Central Virginia Community College

Not scheduled at this time