Help Desk Support Skills - ITE 180 at Germanna Community College


         
 
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ITE 180 - Help Desk Support Skills
Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and enable implementation of a solution.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Germanna Community College

Spring 2024 ➜

Class # Section Credits Day Time Start Location Mode
20440 ITE 180-W01 3
       
0:00 a.m.-0:00 a.m.
 2024-02-06 Virtual ER
This section makes use of an ACCESS digital resource in place of a textbook at a reduced cost. A required course materials fee will be paid with tuition for this resource. Students must have access to Canvas and to the internet for successful completion. Please find additional information on the ACCESS program on the Germanna.edu website.
This section is taught in Canvas and includes online assignments. There are no required face to face Zoom sessions or on-campus meetings.
Students who are new to distance learning are encouraged to go to the Is Distance Learning Right for You? webpage and take the self-paced assessment and review the handout How to Be a Successful Online Student. Copy and paste this link in your browser for the distance learning webpage: http://germanna.libguides.com/distance-learning-guide/introduction.

Summer 2024 ➜

Not scheduled

Fall 2024 ➜

Not scheduled
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