Introduction to Call Center Services - AST 171 at Virginia Highlands Community College


         
 
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AST 171 - Introduction to Call Center Services
Introduces concepts and skills needed to be an effective customer service representative for a telephone service operation. Covers call center theory and technology, interpersonal communication skills, customer relations attitudes, telecommunications techniques, and professional procedures to handle a variety of customer service sales requests.
Lecture 3 hours per week.
3 credits

Schedule at Virginia Highlands Community College

Spring 2024 ➜

Class # Section Credits Day Time Start Location Mode
36475 AST 171-40 3
       
0:00 a.m.-0:00 a.m.
 2024-01-16 Virtual Location WW
This distance education course may require the student's identity to be verified for certain assignments. VHCC does not charge any additional fees for the purpose of verifying student identity. If external identity verification services are required or if the student chooses to use such services, the student may be responsible for any and all costs incurred.

Summer 2024 ➜

Not scheduled

Fall 2024 ➜

Not scheduled
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