Introduction to Call Center Services - AST 171
- AST 171 - Introduction to Call Center Services
-
Introduces concepts and skills needed to be an effective customer service representative for a telephone service operation. Covers call center theory and technology, interpersonal communication skills, customer relations attitudes, telecommunications techniques, and professional procedures to handle a variety of customer service sales requests.
Lecture 3 hours per week.
3 credits
Search all courses offered across Virginia's Community Colleges and browse subjects and courses across all colleges. View each individual course description and schedule across Virginia. Find the colleges which offer the course as well as when and where the course is offered.
Search for key information about Programs and Majors across Virginia's Community Colleges. Browse all Degree types and curriculums offered by Virginia's Community Colleges. Focus on a specific Program and all possible majors are presented. Focus on a Major and see all the community colleges in Virginia that offer that curriculum.
Focus on courses and programs offered by specific colleges. Search for, and browse, specific courses and programs at the college you are interested in.