Introduction to Call Center Services - AST 171
- AST 171 - Introduction to Call Center Services
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Introduces concepts and skills needed to be an effective customer service representative for a telephone service opertion. Covers call center theory and technology, interpersonal communication skills, customer relations attitudes, telecommuications techniques, and professional proceduresto handle a variety of customer service sales requests.
Lecture 3 hours per week.
3 credits
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