Coaching and Development in a Customer Care Center - BUS 251
- BUS 251 - Coaching and Development in a Customer Care Center
- Provides an understanding of the coaching skills necessary for attaining customer care centers goals. Includes the coach's role in facilitating goals within a set timeframe. Teaches ways to identify focus areas to meet quality performance goals. Includes feedback and evaluation techniques for customer care center effectiveness.Lecture 1 hour per week.