Coaching and Development in a Customer Care Center - BUS 251


Advanced Search >>
Distance Learning
Restrict search to:








   Distance Learning Types
Time of Day
Restrict search to:



Term
Restrict search to:



 
 

Offering institutions

BUS 251 - Coaching and Development in a Customer Care Center
Provides an understanding of the coaching skills necessary for attaining customer care centers goals. Includes the coach's role in facilitating goals within a set timeframe. Teaches ways to identify focus areas to meet quality performance goals. Includes feedback and evaluation techniques for customer care center effectiveness.
Lecture 1 hour per week.
1 credits