Coaching and Development in a Customer Care Center - BUS 251
- BUS 251 - Coaching and Development in a Customer Care Center
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Provides an understanding of the coaching skills necessary for attaining customer care centers goals. Includes the coach's role in facilitating goals within a set timeframe. Teaches ways to identify focus areas to meet quality performance goals. Includes feedback and evaluation techniques for customer care center effectiveness.
Lecture 1 hour per week.
1 credits
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