Quality Assurance in Customer Care Centers - BUS 253

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BUS 253 - Quality Assurance in Customer Care Centers
Covers quality assurance in customer care centers and teaches specific and measurable performance standards that are the cornerstone of a successful customer care center monitoring program. Encompasses the establishment of performance standards that lead to quality contacts. Teaches techniques for creating new performance objectives, revitalizing existing standards, and determining performance targets that will best communicate priorities.
Lecture 1 hour per week.
1 credits