User Support/Help Desk Principles - ITE 182 at Blue Ridge Community College


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ITE 182 - User Support/Help Desk Principles
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Blue Ridge Community College

Class # Section Credits Day Time Start Location Mode
27177 ITE 182-VS01 3
    Th  
5:30 p.m.-6:45 p.m.
2021-01-11 Virtual-Real Time WW
Not scheduled
Not scheduled
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