Customer Service - MKT 170 at Danville Community College


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MKT 170 - Customer Service
Introduces students to the concepts of marketing as they relate to customer service. Teaches development of customer service training and implementation of strategies to improve customer relations and service. Includes lecture, role-playing, and case studies.
Lecture 1-2 hours per week.
1-2 credits

Schedule at Danville Community College

Not scheduled
Class # Section Credits Day Time Start Location Mode
35528 MKT 170-W1 1
       
0:00 a.m.-0:00 a.m.
2021-01-11 Virtual ER
Class meets from Jan 11 - Feb 12, 2021. In this online course, students receive instructional materials and interact with their instructor in an online setting, but are not required to login for Zoom sessions on specific days or at specific times.
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