User Support/Help Desk Principles - ITE 182 at Dabney S. Lancaster Community College


         
 
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ITE 182 - User Support/Help Desk Principles
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Dabney S. Lancaster Community College

Not scheduled at this time