Help Desk Support Skills - ITE 180 at Germanna Community College


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ITE 180 - Help Desk Support Skills
Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and enable implementation of a solution.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Germanna Community College

Not scheduled
Class # Section Credits Day Time Start Location Mode
10776 ITE 180-W01 3
       
0:00 a.m.-0:00 a.m.
2021-02-09 Virtual ER
Students who are new to distance learning are encouraged to go to the Is Distance Learning Right for You? webpage and take the self-paced assessment and review the handout How to Be a Successful Online Student. Copy and paste this link in your browser for the distance learning webpage: http://germanna.libguides.com/distance-learning-guide/introduction.
This section makes use of an ACCESS digital resource in place of a textbook at a reduced cost. A required course materials fee will be paid with tuition for this resource. Students must have access to Canvas and to the internet for successful completion. Please find additional information on the ACCESS program on the Germanna.edu website.
This section is internet-based and will be completed entirely online. It will not have regularly scheduled class meetings. For more information on online courses conducted via our learning management system Canvas and other online tools, please visit: https://www.germanna.edu/academic-center-for-excellence/technology-resources-for-students/
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