Customer Service Management - MKT 260 at Reynolds Community College


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MKT 260 - Customer Service Management
Examines the role of customer service in achieving a firm's long-term goals; discuses the basic principles of effective customer service; explores the tasks and responsibilities of a customer service manager. Includes such topics as purpose of customer service; establishment of customer service goals and policies; recruitment, selection and training of customer service employees motivation techniques; empowering employees for better decision making; and evaluation of customer service employees and program.
Lecture 3 hours per week.
3 credits

Schedule at Reynolds Community College

Class # Section Credits Day Time Start Location Mode
31621 MKT 260-DL01 3
SuMTuWThFSa
2:24 a.m.-2:25 a.m.
2020-09-15 Virtual WW
Section DL01: Click on the Canvas tile when you log into MyReynolds to access your online courses. For information on Online Learning go to http://www.reynolds.edu/get_started/reynolds-online/default.aspx. New Online students must complete the free CDL001: Orientation to Online Learning, prior to the start of classes.
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