Help Desk Support Skills - ITE 180 at Northern Virginia Community College


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ITE 180 - Help Desk Support Skills
Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and enable implementation of a solution.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Northern Virginia Community College

Class # Section Credits Day Time Start Location Mode
19287 ITE 180-E05N 3
       
0:00 a.m.-0:00 a.m.
2020-08-24 Virtual and ELI WW
Online sixteen-week course offered by NOVA Online; syllabus includes an optional eight-week completion plan. Starts August 24.
19288 ITE 180-E80N 3
       
0:00 a.m.-0:00 a.m.
2020-10-20 Virtual and ELI WW
4th eight-week online course offered by NOVA Online. Starts October 20.
Class # Section Credits Day Time Start Location Mode
13239 ITE 180-E05N 3
       
0:00 a.m.-0:00 a.m.
2021-01-11 Virtual and ELI WW
Online fifteen-week course offered by NOVA Online; syllabus includes an optional eight-week completion plan. Starts January 11.
13264 ITE 180-E80N 3
       
0:00 a.m.-0:00 a.m.
2021-03-15 Virtual and ELI WW
4th eight-week online course offered by NOVA Online. Starts March 15.
Not scheduled
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