User Support/Help Desk Principles - ITE 182 at Northern Virginia Community College
Showing: WWW Online - WWW Online w/E-Rate
Distance Learning
Showing: WWW Online - WWW Online w/E-Rate
Showing: WWW Online - WWW Online w/E-Rate
Time of Day
Term
- ITE 182 - User Support/Help Desk Principles
- Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.Lecture 3-4 hours per week.
3-4 credits
Schedule at Northern Virginia Community College
Class # | Section | Credits | Day | Time | Start | Location | Mode |
---|---|---|---|---|---|---|---|
14372 | ITE 182-E05W | 3 | 0:00 a.m.-0:00 a.m. |
2021-01-11 | Virtual and ELI | WW | |
Online fifteen-week course offered by NOVA Online; syllabus includes an optional eight-week completion plan. Starts January 11. | |||||||
14371 | ITE 182-E80W | 3 | 0:00 a.m.-0:00 a.m. |
2021-03-15 | Virtual and ELI | WW | |
Online course offered by NOVA Online. This is a fast-paced accelerated 4th 7-week course. Starts March 15. |
Not scheduled
What Next? Sign up with your college navigator |
|
---|---|
Already a student at NOVA? | A New Student? |
|
|
Any questions? Contact the college and talk to a counselor.