User Support/Help Desk Principles - ITE 182 at Northern Virginia Community College


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ITE 182 - User Support/Help Desk Principles
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Northern Virginia Community College

Fall 2020

Class # Section Credits Day Time Start Location Mode
21039 ITE 182-E05W 3
       
0:00 a.m.-0:00 a.m.
 2020-08-24 Virtual and ELI WW
Online course offered by NOVA Online. Starts August 24.
20531 ITE 182-E80W 3
       
0:00 a.m.-0:00 a.m.
 2020-10-20 Virtual and ELI WW
4th eight-week online course offered by NOVA Online. Starts October 20.

Spring 2021

Class # Section Credits Day Time Start Location Mode
14372 ITE 182-E05W 3
       
0:00 a.m.-0:00 a.m.
 2021-01-11 Virtual and ELI WW
Online fifteen-week course offered by NOVA Online; syllabus includes an optional eight-week completion plan. Starts January 11.
14371 ITE 182-E80W 3
       
0:00 a.m.-0:00 a.m.
 2021-03-15 Virtual and ELI WW
4th eight-week online course offered by NOVA Online. Starts March 15.

Summer 2021

Not scheduled
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