User Support/Help Desk Principles - ITE 182 at Piedmont Community College


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ITE 182 - User Support/Help Desk Principles
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Piedmont Community College

Fall 2020

Not scheduled

Spring 2021

Class # Section Credits Day Time Start Location Mode
24346 ITE 182-40W 3
       
0:00 a.m.-0:00 a.m.
 2021-01-11 VIRTUAL WW
Prerequisites: CSC 110, ITN 101, ETR 164, ITN 106, ETR 149, and ENG 112. This is a hybrid course that meets in person and online. Internet access is required. This course is a Writing Intensive course. A writing intensive courses is a graduation requirement for all associate degree programs.
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