User Support/Help Desk Principles - ITE 182 at Piedmont Community College


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ITE 182 - User Support/Help Desk Principles
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Piedmont Community College

Spring 2020

Class # Section Credits Day Time Start Location Mode
24878 ITE 182-H1WI 3
       
0:00 a.m.-0:00 a.m.
2020-01-13 VIRTUAL WW
Prerequisites: CSC 110, ITN 101, ETR 164, ITN 106, ETR 149, and ENG 112. This is a hybrid course that meets in person and online. Internet access is required. This course is a Writing Intensive course. A writing intensive courses is a graduation requirement for all associate degree programs.

Summer 2020

Not scheduled

Fall 2020

Not scheduled
What Next?
Already a student at PVCC? A New Student?
  1. Register using SIS at My VCCS
  2. Purchase books
  3. Attend class
  1. Complete and submit an application for admission
  2. Request transcripts from your high school or other colleges attended
  3. Take placement tests
  4. File for financial aid
  5. Register for classes
  6. Purchase books
  7. Attend class

Any questions? Contact the college and talk to a counselor.