User Support/Help Desk Principles - ITE 182 at Piedmont Virginia Community College
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Distance Learning
Showing: WWW Online - WWW Online w/E-Rate
Showing: WWW Online - WWW Online w/E-Rate
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Term
- ITE 182 - User Support/Help Desk Principles
- Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.Lecture 3-4 hours per week.
3-4 credits
Schedule at Piedmont Virginia Community College
Class # | Section | Credits | Day | Time | Start | Location | Mode |
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24346 | ITE 182-40WI | 3 | 0:00 a.m.-0:00 a.m. |
2021-01-11 | VIRTUAL | WW | |
Prerequisites: CSC 110, ITN 101, ETR 164, ITN 106, ETR 149, and ENG 112. This is a hybrid course that meets in person and online. Internet access is required. This course is a Writing Intensive course. A writing intensive courses is a graduation requirement for all associate degree programs. |
Not scheduled
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