User Support/Help Desk Principles - ITE 182 at Virginia Highlands Community College


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ITE 182 - User Support/Help Desk Principles
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Virginia Highlands Community College

Class # Section Credits Day Time Start Location Mode
11869 ITE 182-40 3
SuMTuWThFSa
3:15 a.m.-3:16 a.m.
2020-08-31 Virtual Location WW
This is an online class delivered through Blackboard. Contact the instructor for more information regarding the course.
Not scheduled
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