Help Desk Support Skills - ITE 180 at Wytheville Community College


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ITE 180 - Help Desk Support Skills
Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and enable implementation of a solution.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Wytheville Community College

Class # Section Credits Day Time Start Location Mode
51921 ITE 180-E05N 3
SuMTuWThFSa
3:30 a.m.-3:31 a.m.
2020-08-24 Virtual Location ER
Online sixteen-week course offered by NOVA Online; syllabus includes an optional eight-week completion plan. Starts August 24.
Class # Section Credits Day Time Start Location Mode
43486 ITE 180-E05N 3
SuMTuWThFSa
2:41 a.m.-2:42 a.m.
2021-01-11 Virtual Location ER
Online sixteen-week course; syllabus includes an optional eight-week completion plan. Starts January 11. Offered by NOVA Online.
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