User Support/Help Desk Principles - ITE 182 at Wytheville Community College


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ITE 182 - User Support/Help Desk Principles
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Wytheville Community College

Class # Section Credits Day Time Start Location Mode
52381 ITE 182-E05W 3
SuMTuWThFSa
2:26 a.m.-2:27 a.m.
2020-08-24 Virtual Location ER
Class # Section Credits Day Time Start Location Mode
43487 ITE 182-E05W 3
SuMTuWThFSa
2:42 a.m.-2:43 a.m.
2021-01-11 Virtual Location ER
Online sixteen-week course; syllabus includes an optional eight-week completion plan. Starts January 11. Offered by NOVA Online.
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