Introduction to Call Center Services - AST 171 at Patrick & Henry Community College


         
 
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AST 171 - Introduction to Call Center Services
Introduces concepts and skills needed to be an effective customer service representative for a telephone service operation. Covers call center theory and technology, interpersonal communication skills, customer relations attitudes, telecommunications techniques, and professional procedures to handle a variety of customer service sales requests.
Lecture 3 hours per week.
3 credits

Schedule at Patrick & Henry Community College

Not scheduled at this time

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