User Support/Help Desk Principles - ITE 182 at Northern Virginia Community College
Distance Learning
Time of Day
Term
- ITE 182 - User Support/Help Desk Principles
- Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.Lecture 3-4 hours per week.
3-4 credits
Schedule at Northern Virginia Community College
Not scheduled at this time