User Support/Help Desk Principles - ITE 182 at Mountain Gateway Community College


         
 
Advanced Search
Distance Learning
Restrict search to:
   Distance Learning Types
Time of Day
Restrict search to:
Term
Restrict search to:
ITE 182 - User Support/Help Desk Principles
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Mountain Gateway Community College

Fall 2024 ➜

Class # Section Credits Day Time Start Location Mode
69304 ITE 182-N1W 3
       
0:00 a.m.-0:00 a.m.
 2024-08-26 Virtual Distance Learning WW
Online course delivered by Virginia Highlands Community College.

Spring 2025 ➜

Class # Section Credits Day Time Start Location Mode
45133 ITE 182-D1W 3
SuMTuWThFSa
0:00 a.m.-0:00 a.m.
 2025-01-13 Virtual Distance Learning WW
Online Asynchronous: This course does not have regularly scheduled meetings. Students must submit assignments by the specific due dates in the course.Students may be required to visit a testing center for the midterm and/or final exam.
What Next?
Sign up with your college navigator
Already a student at Mountain Gateway? A New Student?
  1. Register using SIS at My VCCS
  2. Purchase books
  3. Attend class
  1. Complete and submit an application for admission
  2. Request transcripts from your high school or other colleges attended
  3. Take placement tests
  4. File for financial aid
  5. Register for classes
  6. Purchase books
  7. Attend class

Any questions? Contact the college and talk to a counselor.

Courses

Search all courses offered across Virginia's Community Colleges and browse subjects and courses across all colleges. View each individual course description, content summary, and schedule across Virginia. Find the colleges which offer the course as well as when and where the course is offered.

Programs

Search for key information about Programs and Majors across Virginia's Community Colleges. Browse all Degree types and curriculums offered by Virginia's Community Colleges. Focus on a specific Program and all possible majors are presented. Focus on a Major and see all the community colleges in Virginia that offer that curriculum.

Colleges

Focus on courses and programs offered by specific colleges. Search for, and browse, specific courses and programs at the college you are interested in.