Customer Service Management - MKT 260 at Southwest Virginia Community College


         
 
Advanced Search
Distance Learning
Restrict search to:
   Distance Learning Types
Time of Day
Restrict search to:
Term
Restrict search to:
MKT 260 - Customer Service Management
Examines the role of customer service in achieving a firm's long-term goals; discuses the basic principles of effective customer service; explores the tasks and responsibilities of a customer service manager. Includes such topics as purpose of customer service; establishment of customer service goals and policies; recruitment, selection and training of customer service employees motivation techniques; empowering employees for better decision making; and evaluation of customer service employees and program.
Lecture 3 hours per week.
3 credits

Schedule at Southwest Virginia Community College

Not scheduled at this time

Courses

Search all courses offered across Virginia's Community Colleges and browse subjects and courses across all colleges. View each individual course description, content summary, and schedule across Virginia. Find the colleges which offer the course as well as when and where the course is offered.

Programs

Search for key information about Programs and Majors across Virginia's Community Colleges. Browse all Degree types and curriculums offered by Virginia's Community Colleges. Focus on a specific Program and all possible majors are presented. Focus on a Major and see all the community colleges in Virginia that offer that curriculum.

Colleges

Focus on courses and programs offered by specific colleges. Search for, and browse, specific courses and programs at the college you are interested in.