Customer Service Management - MKT 260 at Virginia Western Community College
Distance Learning
Time of Day
Term
- MKT 260 - Customer Service Management
- Examines the role of customer service in achieving a firm's long-term goals; discuses the basic principles of effective customer service; explores the tasks and responsibilities of a customer service manager. Includes such topics as purpose of customer service; establishment of customer service goals and policies; recruitment, selection and training of customer service employees motivation techniques; empowering employees for better decision making; and evaluation of customer service employees and program.Lecture 3 hours per week.
3 credits
Schedule at Virginia Western Community College
Not scheduled at this time